Driving lesson terms & conditions

Introduction

The terms & conditions of business under which driving instruction is provided are outlined below.

These terms & conditions of business are a contract between the client and the driving instructor & Isaacs School of Motoring. Any alterations to these terms & conditions of business will always be notified to the client in writing, in advance of the change.

These terms and conditions shall be construed under the laws and subject to the sole jurisdiction of the courts of England & Wales.

These terms and conditions of business do not affect your statutory rights.

Code of Conduct

The driving instructor and Isaacs School of Motoring must abide by a Professional Code of Conduct, copies can be provided on request.

Documentation

Before or on the first driving lesson, the client will be asked to confirm that they have read and agree to be bound by Isaacs School of Motoring Terms & Conditions of Business. This can be done by signing a copy of the document below.

Entitlement to Drive

• The client must be aged 17 or older
• The client must hold a current, valid driving licence that entitles them to drive in the UK (provisional, full or an appropriate foreign licence). If you are not in receipt of your driving licence when you contact Isaacs School of Motoring, we will not book your lessons and will ask you to contact us again when you have received the licence.
• The driving licence must be produced at the client’s first driving lesson, and it will also be checked periodically by the driving instructor.
• The client must satisfy the requirements of medical fitness to drive, including being able to read a number plate from the distance specified in the Highway Code.
• The client will allow and facilitate their driving instructor or Isaacs School of Motoring to check their entitlement to drive periodically with DVLA.
• Any points, endorsements, bans, convictions, or restrictions of any kind on your driving licence must be notified to Isaacs School of Motoring immediately.
• The client must notify their instructor of any matters which affect their ability or entitlement to have driving tuition, for example, but not limited to, any lack, or loss, of a valid UK provisional driving licence.

Fitness to Drive

• It is the client’s responsibility to ensure that they are fit to drive.
• The client must inform their driving instructor or Isaacs school of Motoring as soon as possible of any medical condition, disability or injury that may affect their ability or entitlement to drive.
• The client must inform their driving instructor if they feel unwell before or during a lesson.
• The client must ensure that they do not drive whilst under the influence of alcohol, or drugs (some prescription and ‘over the counter’ medicines can cause drowsiness).
• The client should ensure that they do not arrange driving lessons at times when they are likely to be tired, stressed, or otherwise distracted.
• The client must wear suitable footwear, and clothing that do not restrict movement, or impede their ability to drive safely in any way.
• Where spectacles or contact lenses are required in order to meet the eyesight requirement for driving, they must be worn at all times while the client is driving

Behaviour

• The driving instructor & Isaacs School of Motoring will not tolerate any form of verbal or physical abuse, whether directed at the driving instructor, a driving examiner, or any other road user.
• The driving instructor reserves the right to terminate any lesson at any stage should in their sole opinion they feel that it is inappropriate to continue because of the client’s behaviour, sobriety or state of mind. In these circumstances, the lesson fee is forfeit and it is at the instructor’s sole discretion as to whether further transport is provided.

Payments

• All driving lessons must be paid for either in advance, or at the start of the lesson, credit is not offered.
• Any client booking a 1 or 2 day intensive course, or, 8 or more hours (including time for driving test appointments) in any 7 day period will be asked to pay in full at least 7 days in advance of the first lesson of the booking.
• This will be treated as an affirmed booking, and if any of the time booked is cancelled after the due payment date, the fee will be forfeit.
• Any client booking an intensive course of 3 days or above will be asked to pay a deposit at the time of booking and to pay in full at least 28 days prior to the course start date. The course will be treated as an affirmed booking.
• Cancellation of the course by the client giving more than 28 days’ notice prior to the course start date will result in a full refund being given.
• In the event of cancellation of any of the time booked by the client giving more than 15 days’ notice before the first day of the course, a refund will be given equivalent to 50% of the course fee for the time cancelled.
• Cancellation of any of the time booked by the client giving less than 15 days’ notice before the first day of the course, will result in the fee being forfeit in full.
• Payments may be made by cash or bank transfer.
• Where a client falls into arrears with payments, Isaacs School of Motoring reserve the right to discontinue tuition until such time as the client’s account is brought up to date, this may include withholding the use of the driving school car for a driving test.
• In the event of further action being needed to recover any monies owed further charges may be made to cover costs and administration.

We are Covid-19 Secure*

• If the government changes the R rate scale of safety, we may have to change lesson dates accordingly.* This means that we will continue with DVSA guidelines to make our pupils secure from Covid-19 by:
• Sanitising all controls
• Clean door handles
• Wash hands regularly
• PPE/Face masks to be worn (unless agreed/special circumstances)
• We will not be held responsible or liable should anyone become infected following a driving lesson in one of our instructor tuition cars or premises.

Postponement of Lessons by Isaacs School of Motoring

• Lessons might sometimes need to be postponed at short notice due to illness, mechanical breakdown or some other emergency or unforeseen occurrence, a mutually agreeable alternative appointment will be made.
• Every effort will be made to notify the client of the postponement as soon as practicable, however in some circumstances it may be difficult to notify the client in advance of their appointment time.
• In all other circumstances, Isaacs School of Motoring will endeavour to keep all appointments, however when it is necessary to alter an appointment, a minimum of 24 hours’ notice will be given.

Postponement of Lessons by Client

• Any driving lesson appointment, which the client does not keep or does not give at least 24 hours’ notice of cancellation will be charged for in full.
• Any client booking a 1 or 2 day intensive course, or, 8 or more hours (including time for driving test appointments) in any 7 day period will be asked to pay in full at least 7 days in advance of the first lesson of the booking.
• This will be treated as an affirmed booking, and if any of the time booked is cancelled after the due payment date, the fee will be forfeit.
• Any client booking an intensive course of 3 days or above will be asked to pay in full at least 28 days prior to the course start date. The course will be treated as an affirmed booking.
• Cancellation of the course by the client giving more than 28 days’ notice prior to the course start date will result in a full refund being given.
• In the event of cancellation of any of the time booked by the client giving more than 15 days’ notice before the first day of the course, a refund will be given equivalent to 50% of the course fee for the time cancelled.
• Cancellation of any of the time booked by the client giving less than 15 days’ notice before the first day of the course, will result in the fee being forfeit in full.
• Notice of cancellation by the client can be given by telephone directly to your driving instructor or by telephone to the office of Isaacs School of Motoring.
• The time of cancellation will be deemed to be the time when the message is received by either your driving instructor or by the office of Isaacs School of Motoring (not when the message is sent).
• When giving notice of cancellation of a driving lesson appointment, please note that there may be a delay in the message being received if you are cancelling at weekends, bank holidays or out of office hours, so please allow extra time to avoid being charged.
• Isaacs School of Motoring reserve the right to impose a longer period of notice required for the cancellation of appointments on any client who consistently cancels lessons and also to insist on prepayment for all appointments.

Appointment Times

• The client should keep a record of appointment dates and times in order to avoid missed appointments (appointment cards are available).
• The driving instructor will wait 10 minutes after the appointment time before deeming the lesson to have been cancelled with insufficient notice.
• The driving instructor will make every effort to be punctual, however traffic conditions may sometimes make this difficult, so the client should allow a 10 minute waiting period.
• The lesson will commence either at the appointed time, or the time that the driving instructor arrives, if that is later.

Driving Tests

• Driving tests should not be booked without first ascertaining the availability of your driving instructor and car, and agreement being reached with your driving instructor as to your readiness for the driving test.
• Clients should notify their driving instructor of the time, date and location of their driving test as soon as practicable, and the appointment booking confirmation must be shown to your driving instructor for verification on the next driving lesson.
• No responsibility will be taken by Isaacs School of Motoring for incorrect bookings unless the driving test booking confirmation is produced.
• No responsibility will be taken by Isaacs School of Motoring for driving tests booked at times when the driving instructor is unavailable.
• Clients will only be allowed the use of the driving school car for a driving test if the driving instructor agrees that the client is at test standard.
• In the interests of road safety, Isaacs School of Motoring reserves the right to withdraw the use of car for the driving test, when in the driving instructor’s sole opinion the client is not at test standard.
• Where the use of the driving school car is withheld for a driving test, the driving instructor will where possible give the client sufficient notice to enable them to cancel the test without loss of the test fee, this may not always be possible when the course of tuition is of an intensive nature.
• No responsibility will be taken by Isaacs School of Motoring for withdrawing the use of car for the driving test when, in their sole discretion the driving instructor assesses the client as not being ready for test.

Cancelled Driving Tests

• When a driving test is cancelled due to mechanical failure of the driving school car, illness of the driving instructor or any other reason that is the responsibility of Isaacs School of Motoring , then the client will be entitled to the cost of their next driving test fee to be paid for by Isaacs School of Motoring.
• The next driving test fee will not be paid for by Isaacs School of Motoring if the client is given sufficient notice to cancel their driving test appointment without loss of the test fee.
• Isaacs School of Motoring will not be responsible for any additional tuition fees incurred whilst waiting for the next driving test appointment.
• Isaacs School of Motoring have no control over driving tests cancelled by DVSA.
• When a driving test is cancelled by DVSA the full fees due to Isaacs School of Motoring for driving lessons and the use of the car for the driving test are still payable in full, unless cancelled in accordance with the normal period of notice.
• When DVSA cancel a driving test because there is not an examiner available, it can be possible to claim back any losses incurred by the client, including a proportion of lesson fees, this is the responsibility of the client, not Isaacs School of Motoring.
• When a driving test is cancelled because the client’s documents are not in order, the full fees due to Isaacs of Motoring for driving lessons and the use of the car for the driving test are still payable in full, unless cancelled in accordance with the appropriate period of notice.

Refunds

• When a client pays in advance for lessons, they shall be entitled to a refund at any time of any monies for unused lessons.
• When a discount has been given for the prepayment of lessons, and a refund is requested, the lessons taken by the client will be charged at the full single lesson hourly rate, and the balance refunded.

Lessons in Client’s Own Car

• All driving lessons are normally conducted in the driving school cars.
• On rare occasions tuition, may be given in the client’s own car, this will only be done if the individual driving instructor is willing to do so, and they may require an initial driving assessment in the dual controlled driving school car before doing so.
• The client’s car must be legally roadworthy, taxed, insured and mot’d (when necessary).
• The client’s car must be insured for the use of the driving instructor to give professional driving tuition, and for the driving instructor to drive, this must be confirmed in writing by the client’s insurance company.
• The use of the client’s car is entirely at the client’s own risk, and neither the driving instructor nor Isaacs School of Motoring will be held liable for any damage or accident howsoever caused.
• There will be no alteration in fees payable in view of the increased risk and responsibility of giving tuition in a non-dual controlled vehicle.

Client’s Property

• The client is responsible for the care of any property they have with them when attending a driving lesson, and should ensure they do not leave anything behind.
• The driving instructor and Isaacs School of Motoring will take no responsibility for any loss of or damage to any property belonging to, or in the possession of the client.

Legal Liability and Complaints

• The client, in accordance with road traffic law, is legally responsible for any traffic offences that occur whilst they are in charge of the vehicle.
• The driving instructor will endeavour to train the client to the highest possible standard, however they cannot be held responsible for the standard of driving or any errors that are committed whilst they are not giving tuition, either before or after the client passes a driving test.
• If the client is not happy with any aspect of tuition, or of the standard of service offered, they should either raise the matter with their driving instructor, or if they prefer with Isaacs School of Motoring , with the minimum delay, and not later than seven days from the date of the cause of the complaint.
• Every effort will be made by the driving instructor/driving school to resolve any complaint or issue.

Data protection

• Under the Data Protection Act 2018, the driving school will only:
• Collect information that they need for a specific purpose
• Keep it secure
• Ensure it is relevant and up to date
• Only keep as much as they need, and only for as long as needed
• Allow the client to see information they have

All personal information and details given to the driving school is used to deliver the service intended and records are kept strictly confidential. Occasionally your information may need to be shared with third parties, in order for us to provide you with the requested service. For further information or to opt out please ask your instructor for details.

© Isaacs School of Motoring 2021